1. Information we collect
When you use IvoryBlooms, we collect the minimum needed to fulfil your order: name, phone, email and delivery address. We also keep order history to make re-ordering easier, and basic device information to improve the site.
- Personal details (name, phone, email) given at checkout
- Delivery addresses you save
- Order history and preferences
- Payment details (processed by our payment partner — we never store card numbers)
- Device and browser information for website optimisation
2. How we use your information
- Process and deliver your orders
- Send order updates by SMS and email
- Answer customer support questions
- Improve our products, studio workflow and this website
- Send the monthly Ivory Journal — only if you opt in
3. Who we share with
We do not sell personal information. We share only with:
- Our delivery riders and micro-hub staff (to complete your order)
- Payment processors (CCAvenue — for secure transactions)
- ZeptoMail (our email sender — for order confirmations)
4. Data security
All traffic is over HTTPS. Payments use CCAvenue’s 256-bit encryption. Our team follows industry-standard practices for data at rest.
5. Your rights under the DPDP Act 2023
- Access a copy of your personal data
- Correct anything inaccurate
- Request deletion of your account
- Opt out of marketing communications in one tap
- Nominate someone to act on your behalf
6. Grievance officer
For any privacy concerns, write to our grievance officer at grievance@ivoryblooms.com or call +91 92307 21098. We respond within 15 working days as mandated by the DPDP Act 2023.
7. Contact
For any other privacy question, write to us or call +91 92307 21098.